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PRIVACY POLICY

When you walk into True Hospital near Sector 52, Gurugram, or when you find us online and book an appointment, you share something personal with us. Your name, your number, and sometimes the reason you need to see a doctor. We want you to know that we do not treat that lightly.

This page tells you exactly what we do with the information you share — nothing hidden, no confusing legal language. Just a straightforward explanation from our side.

If you use our website at www.truehospital.com or visit our center, this policy applies to you. Continuing to use our services means you are okay with what is written here.

Last Updated: April 2026

1. A Little About True Hospital

True Hospital is located near Artemis Hospital Road, Wazirabad, Sector 52, Gurugram, Haryana — 122003. We started as a multi-specialty centre and have grown into a place where medical care meets aesthetic wellness. Whether someone comes to us for a general health concern or for a skin or aesthetic treatment, our approach stays the same — honest, personalised, and patient-first.

Our website helps patients book appointments, find the right doctor or specialist for their needs, and read up on the treatments we offer. We are not a large corporate chain. We are a real team of doctors and staff who genuinely care about the people who come through our doors.

In this policy, ‘True Hospital’, ‘we’, or ‘us’ means our hospital and website. ‘You’ means anyone visiting our website or using our services.

2. Who This Covers
This privacy policy is for anyone who interacts with us in any way:

  • Patients coming to our hospital or aesthetic centre in Gurugram
  • Family members or attendants who book on a patient’s behalf
  • People browsing www.truehospital.com without booking anything
  • Anyone who fills a form, calls us, or sends us a message
  • Referring doctors or healthcare partners who share patient details with us for coordinated care

3. What Information We Collect

We collect only what we genuinely need — nothing extra.

1. What You Share With Us
When you book an appointment or reach out to us, you typically share:

  • Your name, age, and gender
  • Phone number and email address
  • Your location or address, if relevant to your visit
  • Details about your health concern or the treatment you are looking for
  • Medical reports or documents, if you choose to share them
  • Payment details when you make a transaction with us

2. What Our Website Records Automatically
Like most websites, ours automatically picks up some technical details when you visit:

  • What device or browser you are using
  • Your IP address and rough location
  • Which pages you visited and how long you stayed
  • What you clicked on

We look at this data in bulk — not individually. It helps us fix things that are not working and make the website easier to use.

3. Cookies
Our website uses cookies. These are tiny files that sit on your browser and help us do things like remember that you visited before, or keep the website running smoothly. They do not store your health details or payment information.
You can switch cookies off in your browser settings. A few features on our site may not work perfectly if you do that, but that is your call.

4. What We Do With Your Information

Here is the honest answer to why we collect what we collect:

  • To confirm and manage your appointments at our Gurugram centre
  • To connect you with the right doctor or aesthetic specialist for your concern
  • To send you reminders about upcoming appointments via call or SMS
  • To follow up after a consultation or procedure, if needed
  • To process payments and send you billing details
  • To improve how our website works based on what patients actually use
  • To let you know about new treatments or services that might be relevant to you
  • To meet legal or regulatory requirements we are bound by

If you do not want to hear from us about new services or offers, just write to us at privacy@truehospital.com or call 9220472227 and we will stop immediately.

 5. Do We Share Your Information?

We do not sell your data. We never have and we never will. But there are a few situations where sharing becomes necessary:

1. Within Our Centre
The doctors, therapists, and staff directly involved in your treatment will have access to the information relevant to your case. Nobody else. A front desk staff member does not need to see your medical history, and they will not.

2. With Service Partners
We work with a few outside vendors — for things like handling payments, running our website, or coordinating lab work. These partners sign agreements with us that prevent them from using your information for anything beyond the task we have asked them to do.

3. If the Law Requires It
If a court order or government authority requires us to share specific information, we will comply with the law. We will share only what is required and nothing beyond that.

4. In a Medical Emergency
If sharing your information could save your life or someone else’s, we will act in your best medical interest even without waiting for consent. We would rather explain later than not act at all.


6. How We Protect Your Data

We take basic but real steps to keep your information safe:

  • Sensitive data is encrypted when it is sent or stored
  • Only the staff who need access to your records actually have it
  • Our payment systems follow standard security practices
  • We review our systems periodically to check for gaps

That said, no website or system is completely immune to risk. If something were to go wrong and your data was affected, we would tell you as soon as we found out and take immediate steps to fix it.

7. How Long We Keep Your Records

We hold on to your information for as long as we need to, and not a day longer than required. In practice:

  • Medical and treatment records are kept in line with Indian healthcare laws
  • Booking and payment records are typically kept for at least three years
  • If you ask us to stop contacting you, we update that preference right away

When we no longer need your information, we delete it or anonymise it so it cannot be traced back to you.

8. What You Can Ask Us to Do

Your information is yours. Here is what you can request at any time:

  • See what information we have on you
  • Correct anything that is wrong or outdated
  • Delete your records from our system, where the law allows
  • Stop receiving marketing messages from us
  • Pull back any consent you have given us for non-essential use of your data

Just call us on 9220472227 or drop an email to privacy@truehospital.com. We will sort it out without making you jump through hoops.

9. Patients Under 18

We see patients of all ages, including younger ones. If the person visiting our centre or booking online is under 18, we need a parent or guardian to handle the personal information and give consent. We do not knowingly collect information directly from minors on our own.

10. When This Policy Changes

We are evolving as a centre — adding new treatments, refining how we operate, and staying current with legal requirements. When that affects this privacy policy, we will update the date at the top of this page.
Big changes will be communicated more clearly, either on our homepage or through a direct message. We recommend checking this page once in a while so nothing surprises you.

11. Reach Out to Us

If something in this policy is not clear, or if you have a concern about how we handled your information, please get in touch. We are a small, accessible team and we take these things seriously.

True Hospital — Grievance Contact

Address: Near 372, Artemis Hospital Rd, Wazirabad, Sector 52, Gurugram, Haryana 122003

Website: www.truehospital.com

Email: privacy@truehospital.com

Call Us: 9220472227

We will get back to you within a reasonable time. This policy is governed by the Information Technology Act, 2000 and the rules that apply under it.